Our refund and cancellation policy is very simple. We do not issue refunds. Customers have the ability to cancel. It's a 30-day agreement. Whenever somebody cancels, we will cancel the next payment. But as soon as charges are sent, we're going to send an alert that a charge is coming. As soon as that customer doesn't pay, then obviously they have a 30-day window to collect anything they have before it's all officially taken down off the internet. We do not issue refunds, and we don't break this rule. So we're very clear about our refund and cancellation policy, and we stick to it very... We don't bend. We just stick to it.
Refunds and cancellation
Walk me through your refund and cancellation policy — and tell me about the last time you bent the rules. What happened and why did you decide to make an exception?